Services:

Who Are We

YesIT are a group of experienced IT professionals providing day-to-day support and strategic IT planning services to businesses. Our three pillars are expertise, experience and professionalism. These ensure we are efficient in resolving issues and managing your systems. We value honesty, integrity and superior customer service.

 

Modes of Operation

 YesIT can be engaged on an adhoc basis or clients can join our Managed Service programs where we pro-actively manage your IT systems.  These services offer better value through cheaper rates and, a more formal customer / client arrangement with additional benefits to both parties.

 

Technologies

 YesIT implements and recommends the use of technologies that make your systems more reliable and less prone to failure. These maximise the availability of systems, reduce risk of and criticality of failure. Recommended technologies include: the use of quality hardware with in built redundancy, automatic business wide antivirus solutions, internet firewall, spam filtering and UPS power protection to name a few. Remote control & monitoring technologies enable us to monitor and resolve system alerts in a timely manner.

 

Preventative Managed Services

 Pro-active monitoring and maintenance of systems vastly improves the reliability and availability of computer environments. The likelihood of problems is reduced and more importantly, the severity of them is also.  Maintenance includes: monitoring backups, system performance, services availability, monitoring / updating antivirus solutions and  performing patch management (ie installing security and system update patches).

 

Business Hours

 Generally work is performed between the hours of 8:30am-5:30pm Mon-Fri. Work performed within these times will be charged at the standard rate as per the charging schedule. In addition Saturday and Sunday work may be at standard rates PROVIDED it is planned project work that is scheduled in advance. If a callout to your premises is made outside of 8:30am-5:30pm Mon–Fri (ie emergency situation) then emergency rates of time + .5 are chargeable with no minimum time.

 

YesIT Contact Options

 Electronic monitoring solutions will be established to alert YesIT of impending issues. Clients can create job tickets online, via phone, fax or email. The criticality of the problem will govern the urgency and priority of our attending to the problem.