Keep your team productive and secure

Staying ahead of operational challenges is easy with our proactive IT support. We'll pair you with a dedicated IT expert to manage your day-to-day needs, ensuring issues are resolved quickly and your business runs smoothly. Our Managed IT Services provide the strategic support and expertise you need to keep your systems stable and reliable, allowing you to focus on your core business goals.

System Monitoring & Maintenance

Continuous oversight of your IT environment to detect and address issues before they escalate.

Software Updates

Regular updates to keep your systems secure, stable and performing their best.

Helpdesk & Technical Support

Fast, friendly assistance when challenges arise to keep your users productive and supported.

Backup & Recovery

Robust backup solutions to protect your data and quick recovery options for when challenges arise.

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Our Managed IT service packages

SmartOffice

Ideal for: Tier 2 & 3 Mining and Energy, eCommerce or Small Businesses

Take the stress out of technology and give your team the tools, support and protection they need to stay productive with SmartOffice. Designed for busy businesses with limited internal IT who still want basic cyber security - SmartOffice is your complete IT department, without the overhead.

SmartOffice Secure

Ideal for: Tier 1 Mining and Energy, Lawyers and Accountants

Do you manage delicate data or need an increased level of security? SmartOffice Secure is designed as an extension of our SmartOffice package, with everything from SmartOffice as well as our CounterGuard package, built for businesses motivated to improve their security posture and minimise security risks.

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What's included

We offer a full spectrum of support to keep your technology aligned with your business goals. Whether your goal is to detect issues early, protect essential data and optimise your IT environment, our managed IT services will tick the boxes.

Category	Feature	SmartOffice	SmartOffice Secure
Support
	Guaranteed Fast Response Times
	24×7 Infrastructure Monitoring
	Server Backup Monitoring
	Asset and Warranty Tracking and Reporting
	Unlimited Remote Support
	Unlimited On-Site Support (Brisbane)
	Adds Moves and Changes (Staff)
	Technology Strategy Meeting (Quarterly)
	Technology Strategy Meeting (Monthly)
Software
	Microsoft and 3rd Party Software Updates
	Backup Software
	Cloud Printing
	Office Apps & Security Suite
	Office 365 Backup
	Email Signature Management
Security
	Multi-Factor Authentication
	Endpoint Detection & Response (EDR)
	Managed Detection & Response (MDR)
	Office 365 MDR
	Phishing Simulation
	Human Risk Management – User Awareness Training
	Dark Web Monitoring
	AI API-Based Email Scanning
	Password Management Tool

Support

Feature	SmartOffice	SmartOffice Secure
Guaranteed Fast Response Times
24×7 Infrastructure Monitoring
Server Backup Monitoring
Asset and Warranty Tracking and Reporting
Unlimited Remote Support
Unlimited On-Site Support (Brisbane)
Adds Moves and Changes (Staff)
Technology Strategy Meeting (Quarterly)
Technology Strategy Meeting (Monthly)

Software

Feature	SmartOffice	SmartOffice Secure
Microsoft and 3rd Party Software Updates
Backup Software
Cloud Printing
Office Apps & Security Suite
Office 365 Backup
Email Signature Management

Security

Feature	SmartOffice	SmartOffice Secure
Multi-Factor Authentication
Endpoint Detection & Response (EDR)
Managed Detection & Response (MDR)
Office 365 MDR
Phishing Simulation
Human Risk Management – User Awareness Training
Dark Web Monitoring
AI API-Based Email Scanning
Password Management Tool

Strategic solutions, powered by real world experience

Experience the difference of a proactive technology partner with deep industry expertise and experience with complex, time-sensitive challenges. Let’s discuss how managed IT can work for your budget and your business.

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Frequently asked questions

What are managed IT support services and how do you deliver them?

We provide proactive managed IT support services that ensure system reliability, security, and scalability for growing businesses. This includes full management of your software and systems, essential cyber security support and 24/7 access to our support team if any issues arise.

Can you help with cloud migration and management?

Yes—we offer cloud strategy, migration, and ongoing management for mining, energy and professional services companies to help you scale securely and efficiently without the stress of managing this yourself.

How does your Managed IT support differ from others in the market?

Our Managed IT support packages are more than just your basic IT solution - both our SmartOffice and SmartOffice Secure packages come with a full suite of software, support and cyber security included, to ensure your business gets everything it needs.

What are your helpdesk hours?

Our Helpdesk is staffed and available from 8.30am-5.00pm Monday to Friday. We also offer after-hours support as we understand there are some businesses that require 24/7 support.

Can you act as a managed service IT provider for remote teams?

Absolutely. We're a managed service IT provider equipped to support remote workforces with secure cloud and network solutions, and we'd be happy to chat about how we can support you remotely.

Can we receive IT support through on-site visits?

We offer unlimited on-site visits to local Brisbane clients, and they are actively encouraged. Remote site visits fall out of our standard inclusions, however we can offer support as we understand this is required for some industries.